In a growing business, complexity grows too! But your customers aren’t going to accept “it’s complicated” as an excuse for any service hiccups they experience. And with more information flows than you can possibly get your head around, you’ll be relying on tech tools to help you stay organized and efficient. Tech tools that can interface with your existing systems, giving you an at-a-glance view of various elements of your business are increasingly necessary to maintaining efficiency in your business. Consider these tools to help you turn good intentions into real efficiency.
1. Service Mapping
Servicenow service mapping has become a byword as an effective way to organize applications and IT systems. It builds a service map that enables the unification of IT infrastructure. It’s the simple way to see how applications, cloud services, and IT components relate to one another. Are things getting cumbersome? Service mapping helps you to streamline systems, troubleshoot, and prioritize the areas that need attention most. As soon as changes occur, the service map automatically changes without you having to intervene.
2. Automated Workflows
As soon as an effective process is developed and is likely to see repeated use, following the recipe for success shouldn’t require human intervention. Whether its IT workflows or employee workflows, any replicable process can be standardized and used over and over again. If there’s room for improvement, you simply make the necessary changes to the process, test it, and implement it. It becomes the way your business works, and your dashboard should show you whether it is running smoothly or whether there are bottlenecks in the system that require intervention.
3. Omnichannel Customer Support Software
No matter how your customers prefer to contact you, your representatives should know where they are on their customer journey. They may have contacted you via live messaging on your website, sent you messages via social media, emailed your company, or called. They shouldn’t have to repeat previous communications every time – even if they’ve changed channels. Omnichannel customer support software helps your clients to handle enquiries easily and empowers your employees to deal with each customer as if they were just picking up a conversation where it last left off.
4. E-Signature Tools
Accountability means approvals, and approvals usually mean signatures. Getting hard copies to your desk when you’re working with staff sited at various physical locations is going to hold things up. An e-signature tool solves the problem. The same goes for clients’ signatures. Your clients won’t like having to take time out to visit your offices just to sign on the dotted line – but that’s no longer necessary. E-signatures are particularly useful for law firms and accounting businesses in this context.
5. Governance, Risk and Compliance
Every industry is governed by rules and experiences risks. With IT entering the picture, it’s essential to ensure that your governance and risk management policies are also aligned with government regulations. It can be a complex business, but with the right software at your fingertips, you can ensure that your IT systems are aligned with your business’s goals while still managing risk and meeting regulatory requirements.
“Complexity” Doesn’t Have to Be Complex if You Have the Right Tools
Whatever challenges you’re facing, be it managing the productivity of remote workers, intricate workflows to manage, or multiple IT systems to unify, having the right tools makes the task much easier. If there’s a difficult process to manage, you may be sure that there’s software to help you because no matter how unique your business is, the challenges you face will have been confronted by others before you. Feeling overwhelmed? The solution may be simpler than you thought it would be!